Blogs

As you grow your business, think about the life time value of each customer and, what it will take to turn them in to loyal customers for life. Easy To Write Out A Cheque, Than To Accept Facts Why is every company and marketing director hell bent on spending fortunes on advertising and marketing to […]

Creating a great customer experience is everyone’s responsibility. There’s three words that we have all heard some time or other and every time we hear them, it really pees us off every time. : Quack, Quack  “Not my job” Bad customer experience.  When we hate hearing those three words ourselves, why do we go and […]

The Zappos Way, of  Looking After Clients from the inside out, from  staff to investors all making sure that the clients come first every time. The use of the evergreen customer experience makes sure that they have evergreen clients for life. Evergreen clients’ means looking after your clients from prospects right the way through to after […]