Blogs

One on one mentoring is about passing on experiences, skills, wisdom, and expertise whilst guiding and challenging the mentee at every major step of his or her intellectual growth. You can have a mentor from your own organisation or an outside mentor to help you progress in your career or your business. If you are […]

I am often asked at seminars by small business owners how did the great leaders of the FTSE 100 companies make it to the top and what do we have to do to succeed in our small businesses? Taking Action or Just Dreaming The simple answer is winners will do things that losers do not […]

As you grow your business, think about the life time value of each customer and, what it will take to turn them in to loyal customers for life. Easy To Write Out A Cheque, Than To Accept Facts Why is every company and marketing director hell bent on spending fortunes on advertising and marketing to […]

How much of your time at work do you spend doing other duties, like making the tea, fetching postage stamps and posting the mail going to the post office, paying the bills, working out PAYE or your VAT returns, chasing clients for payments and so on….? How much of your time at work do you […]

Creating a great customer experience is everyone’s responsibility. There’s three words that we have all heard some time or other and every time we hear them, it really pees us off every time. : Quack, Quack  “Not my job” Bad customer experience.  When we hate hearing those three words ourselves, why do we go and […]

The Zappos Way, of  Looking After Clients from the inside out, from  staff to investors all making sure that the clients come first every time. The use of the evergreen customer experience makes sure that they have evergreen clients for life. Evergreen clients’ means looking after your clients from prospects right the way through to after […]

Common mistake entrepreneurs and business leaders make when trying to scale a business before they are ready. There are three factors you need to master first, before even considering scaling your business or you will be dead in the water. It is only natural for any business owner or entrepreneur to want to build their […]

It is from our mistakes that we learn right from the moment we start trying to walk. As we get older and supposedly wiser, we start assessing our risks before taking action based on our past experiences. Fear holds us back when we have no relevant experience to relate to. Failure is an experience against […]

What is Inbound Marketing? In today’s digital age, businesses have shifted their marketing strategies to focus on attracting and engaging potential customers rather than interrupting them with intrusive advertisements. This approach, known as inbound marketing, has gained significant popularity and has proven to be a highly effective method for businesses to grow their online presence, […]

Discover the power of converting suspects and prospects into valuable customers. Our comprehensive guide reveals proven techniques to enhance your lead conversion rates and maximise sales growth. Unlock the path to success today! Welcome to our in-depth guide on lead conversion strategies that will revolutionise your sales approach. In today’s competitive business landscape, converting suspects […]