Blogs

3 Killer Words That Piss Customers Off

Creating a great customer experience is everyone’s responsibility. There’s three words that we have all heard some time or other and every time we hear them, it really pees us off every time. : Quack, Quack  “Not my job” Bad customer experience.  When we hate hearing those three words ourselves, why do we go and […]

Zappos Customer Experience

The Zappos Way, of  Looking After Clients from the inside out, from  staff to investors all making sure that the clients come first every time. The use of the evergreen customer experience makes sure that they have evergreen clients for life. Evergreen clients’ means looking after your clients from prospects right the way through to after […]

Growing A Small Business Too Fast Can Choke or Kill It

Common mistake entrepreneurs and business leaders make when trying to scale a business before they are ready. There are three factors you need to master first, before even considering scaling your business or you will be dead in the water. It is only natural for any business owner or entrepreneur to want to build their […]

Why Should We Love Failure?

It is from our mistakes that we learn right from the moment we start trying to walk. As we get older and supposedly wiser, we start assessing our risks before taking action based on our past experiences. Fear holds us back when we have no relevant experience to relate to. Failure is an experience against […]

What is Inbound Marketing?

“Is Hope a Sales Strategy?” Every business needs flow of new customers to continue growing and one of the most cost effective ways is to start sharing your knowledge that will appeal to your target audiences, sharing is seen as caring about and for your customers. This information can be in the form of video […]

Lead Conversion – Suspects And Prospects To Customers

Having  lots of sales leads is great, but they are useless unless you can convert them in to customers. Generating leads is not easy, converting them to paying customers takes time, skill and money. When I work with my private clients to help them attract new customers / clients, I normally like to look at […]

3 Ways To Grow Your Business

Over 95% of people think of their business as a way of covering their bread and butter costs to survive. You know something that’s exactly what they end up doing just surviving, and then they wonder why their business is not growing. The good news is that there are more than a few ways to […]

How Sales Leads Generation Can Help Grow Your Business

Sales lead generation is one of the methods companies use in order to help find potential customers to grow their businesses. The goal with this process is to get these potential clients who raise their hands to show an interest in your product or service and then provide them with more information that will lead […]

7 Ways to Win or Lose a Client

What use to work in selling is not working today, we all need to change the way we sell. In the good old days before the internet the customers / clients believed whatever a sales person told them well almost. But since the internet and all the free advice and information that there is, the customer […]

How to stop the bleeding of a failing company

It is a recorded fact that 50% of businesses fail in the first 5 years. A whopping 22% of these don’t get passed the 2 year mark. Unemployment rates have rose at staggering rates to 7.9% and counting. Many of these are not blue collared workers but business men and women just like you and […]